Terms of Service
Last updated 28 September 2026. Doppelshot is operated by AitekLabs, MB, Lithuania (European Union).
1. The service
Doppelshot generates AI images and videos from photos you upload, sold as credits. Credits are consumed per generation at the prices shown in the app before you confirm.
2. Who can use it
You must be 18 or older. You confirm that every person shown in the photos you upload is an adult who agreed to appear in AI-generated content. Photos of minors are not allowed.
3. Credits, prices and no refunds
Prices include VAT. Credits from packs stay valid for 12 months. Credits are a digital service delivered immediately: at checkout you expressly ask for immediate delivery and acknowledge that you lose your 14-day right of withdrawal (Directive 2011/83/EU, art. 16(m)). No refunds are given for unused credits or for results you do not like: a completed result is the service delivered, whatever you think of it. A generation that fails with no result refunds its credits automatically. A generation refused by a safety filter refunds its credits too, subject to section 4.
If a generation fails or does not match what was sold, we regenerate it for free or return the credits. This legal guarantee of conformity is not affected.
Monthly plans (Creator, Studio) grant their credits at each paid period; unused credits stay valid until the end of the following period. Plans can be cancelled at any time for the next period; the current period is not refunded. Included Studio twins do not carry over; a Trained twin (own weights) is always paid with credits.
4. Your content and your rights
You keep the rights to the photos you upload. You receive a commercial license for every paid result. Free preview results carry a visible mark and are for personal use only.
You may not upload photos you have no right to use, generate content that is illegal, defamatory, sexual, or that impersonates a real person without consent.
Requests for sexual content, content involving minors, graphic violence or a real person without their consent are refused by the safety filters of the AI models. Repeated attempts are a breach of these terms: the account is closed, and unused credits are not refunded.
5. AI-generated content and responsibility
Doppelshot is a tool. Every result is made by an AI model on your instructions, from the photos, voices and words you supply. You are the author of your instructions and of the results, and you are responsible for them and for their use. We do not review results before they are delivered and we are not their author.
Every image and video carries a machine-readable marker (IPTC DigitalSourceType and XMP metadata) stating that it is AI-generated, made on the instructions of the user, and that the user is its author, as required by the EU AI Act, art. 50(2). Do not remove it. Do not present results as real photographs or recordings. When you publish a result that shows a real person, say that it is AI-generated (EU AI Act, art. 50(4)).
We act on reports of illegal content sent to [email protected]: the content is removed and the account can be closed. Where the law requires it, we hand over the account details behind a reported result.
6. Data and deletion
You can delete all your results and uploads at any time from Me in the app, and delete your account. See the Privacy Policy.
7. Posting to TikTok and YouTube
You can connect your own TikTok account or YouTube channel and post your results from the app. You are responsible for what you publish there and for following each platform's rules. The YouTube connection uses YouTube API Services: by connecting a channel you agree to the YouTube Terms of Service (https://www.youtube.com/t/terms). Every post is labelled as AI-generated content. You can disconnect an account at any time from Social in the app.
8. Prints and other physical products
From the app you can order a result printed on a physical product (poster, canvas, mug, phone case, sticker, magnet). The seller is AitekLabs, MB. Printing and shipping are carried out on our behalf by Prodigi Group Ltd (United Kingdom) and its partner print labs in the EU, the UK and the US.
Every print is made to order with your photo. Under Directive 2011/83/EU, art. 16(c), personalised goods carry no 14-day right of withdrawal: an order confirmed at checkout is final. You can cancel it from My prints only while the print lab has not started production.
What you get is the digital file you selected, printed as shown in the app: the photo is cropped automatically to the shape of the product, colours and sharpness on paper, canvas or ceramic differ from a screen, and the resolution is that of your file (the app warns you when a size needs a larger photo, and you can upscale it first). Choosing the photo, the product, the size and the quantity is your decision: a print that reproduces the file you ordered is in conformity with the contract, whatever you think of the result.
You are responsible for the accuracy of the recipient's name, address and phone number. A parcel that cannot be delivered, is returned or is lost because of an address you supplied is reshipped at your cost or is not refunded. Outside the European Union, customs duties and import taxes are paid by the recipient. Delivery times shown are estimates (production usually takes 2 to 4 working days, then the carrier); they are not guaranteed. The risk passes to you on delivery.
Legal guarantee: a print that arrives damaged, has a printing defect, is the wrong product, or does not arrive gets a free reprint (replacement). A refund is made only when a reprint is not possible. Tell us at [email protected] within 14 days of delivery, with photos of the print and the packaging, or within 30 days of shipping when nothing arrived. This is the legal guarantee of conformity (Directive (EU) 2019/771): it covers defects, not a change of mind, a photo, size or product you regret, colours within normal printing tolerance, or a resolution the app warned you about.
Prices include VAT where it applies; the shipping price is shown before payment. Your photo's file is sent to the print lab only for the order, and the lab deletes it after 30 days.
9. Liability and law
The service is provided as is. To the extent allowed by law, our liability is limited to the amount you paid in the last 12 months. Lithuanian law applies; EU consumers keep the protections of their own country.